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Committed to safety!

Committed to safety!

In Carisa Maleme we care about the health of our guests, employees, and partners and at the same time, we stay engaged to the promise given to offer a warm and authentic Greek Hospitality!

We have adopted the new procedures and protocols of operations given by the Greek Ministry of Tourism and the Greek Ministry of National Health and embedded them into the daily activities of Carisa Maleme.

UPON ARRIVAL & BEFORE DEPARTURE

  • Guests are welcome in our hotel for a quick contactless check-in process.
  • We have placed all the proper floor markings at the front desk for the appropriate social distancing.
  • Option of web check in is provided and highly suggested
  • Temperature measuring with touchless devices
  • Check out should take place until 11:00 and check in will be at 15:00 and onwards.
  • We urge you to use the service of receiving your invoice upon check out via email and payments are preferred to be done with debit or credit cards.
  • All your room key cards are sanitized very carefully before your arrival at the hotel.

 

ROOMS

  • Thoroughly cleaning, naturally aired rooms and deep sanitation of rooms before your arrival, also proper attention to all room spots that are mostly used and touched, such as doorknobs, telephone, bath and washbasin tabs, TV & A/C remote control.
  • Room cleaning will take place only when guests are not in the room and by using suitable disinfectant and disposable paper as recommended by the local government.
  • We have removed from all our rooms, decorations, info and directory folders.
  • Special health and sanitation accessories can be provided upon request.
  • A/C filters cleaned and disinfected after every departure.

 

 CLEANING & SANITATION OF COMMON AREAS

  • Daily, all indoor public areas are properly aired.
  • All the public used spots of the hotel are frequently cleaned thoroughly.
  • Sanitizer dispensers can be found in every public area of the hotel for our guest’s convenience and in all back of house areas for our valued staff.
  • Clear signage of cleanliness procedures & routes demonstrated in all common areas
  • Frequent and thorough cleaning of all ventilation fans and air conditions.

 

FOOD & DRINKS

  • we maintain our buffet style service for breakfast and snacks served by the pool throughout the day.
  • We keep the proper table and chair distancing in our pool bar area according to the updated rules and regulations
  • During breakfast, it is compulsory to wear gloves and masks when serving yourselves from the buffet. All utensils and equipment are changed every 30 minutes.

 

Pool Snack Bar Operation hours: 10:30-22:00

 

Breakfast: 08:00-10:00 | 1st sitting 8:00 – 9:00 | 2nd sitting 9:00 – 10:00

  • Mandatory sanitation of your hands during your entry at the buffet breakfast area, while keeping the safe distance between other guests.
  • All tables are provided with one use only paper table mats.
  • Daily cleaning and sanitation in all the area of kitchen and bar.
  • We are following all HACP and ISO 22000 procedures.

 

  POOLS

  • All our sunbeds and umbrellas have certain distance from each one according to safe distancing protocols at least 2m
  • Reservation of sunbeds/towel is not allowed by no one except they are physically present at the time.
  • All pools will operate according all new and updated health procedures & protocols.
  • Systematic chlorination of pools with disinfectant products as designated by our specialist team.
  • Mandatory showering before entering the pool

 

MAINTENANCE DEPARTMENT

  • In case maintenance is required in guest rooms, will be done so by appointment and only when the guests are not present in the room.
  • Each technical team member will always wear personal protective equipment.
  • Working areas will be disinfected before and after the work is carried out.

 

 STAFF HYGIENE

  • All our staff is trained according to all the new hygiene and proactive health rules, as also their use of personal hygiene.
  • Thoroughly check of all staff health certificates.
  • Use of gloves and mask where it is necessary with the ability of constant change.
  • All the staff is trained for possible Covid-19 impact and how to manage according to health protocols.
  • Permanent collaboration with a doctor for health services.
  • Constant all-time training, briefing and compliance according to the rules of the competent authorities and the most up to date health protocols.

 

Our staff will always be there for you, so you will enjoy a Relaxing Holiday with Safety.

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